The Explorers Reading Nest - privacy notice
Contact details
Maria Caraman
Telephone
07447924121
What information we collect and use, and why
We collect and use some personal information to help us run our business smoothly and provide you with the best service, Here's what we may collect and why:
1. Contact Details
What: Your name, email address, postal address, and phone number
Why: So we can communicate with you, send out book boxes, reply to enquiries, and keep you updated about your orders, events, or services you’ve asked for.
2. Child’s Name and Age
What: If you sign up for a book box or club, we may ask for your child’s first name and age range
Why: To personalise book recommendations and ensure we send age-appropriate content.
3. Payment Information
What: Payment details (processed securely via third-party platforms like Stripe, PayPal, or similar – we do not store your card details)
Why: To process payments for your purchases or subscriptions.
4. Order and Delivery Details
What: What you’ve ordered and where to deliver it
Why: To make sure your books arrive safely and to the right place.
5. Communication Preferences
What: Your preferences for receiving updates, newsletters, or marketing
Why: So we only send you what you want, and you can opt out at any time.
6. Website or Social Media Interactions (if applicable)
What: How you use our website, or interact with our social media
Why: To improve our service, understand what’s popular, and help us grow in the right direction.
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
· Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
· Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information as part of staff recruitment, administration and management are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
We collect your information from the following places:
· email addresses
How long we keep information
We only keep your information for as long as we need it – whether that’s to provide our services, stay in touch with you, or meet any legal obligations. After that, your details will be safely deleted or anonymized.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
July 14th, 2025